Initial Contact with Clients Roxboro NC

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Life Changes Counseling
(336) 599-5845
102 North Main Street
Roxboro, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
Professional Family Care Services
(910) 630-2273
111 Lamon Street
Fayetteville, NC
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Surrender House of Lincolnton
(704) 748-9906
322 East McBee Street
Lincolnton, NC
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women
Language Services
Spanish

Data Provided by:
New River Behavioral Healthcare
(828) 264-8759
132 Poplar Grove Connector
Boone, NC
Hotline
(828) 264-4357
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Cardinal Clinic
(910) 867-8889x227
1540 Purdue Drive
Fayetteville, NC
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Coastal Horizons Center Inc
(910) 343-0145
615 Shipyard Boulevard
Wilmington, NC
Hotline
(800) 672-2903
Services Provided
Substance abuse , Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Freedom House Recovery Center
(919) 425-5474
601 Carlton Avenue
Durham, NC
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less)

Data Provided by:
Harvest of Wilmington
(910) 793-0566
773 South Kerr Avenue
Wilmington, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Beth Arrigo Psychotherapy
(704) 788-2094
5443 Village Drive
Concord, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Hope Valley Inc
(336) 368-2427
152 Hope Valley Road
Pilot Mountain, NC
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Women

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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