Initial Contact with Clients Ronkonkoma NY

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Community Counseling Services of
(631) 471-3122
3281 Veterans Memorial Highway
Ronkonkoma, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Phoenix Houses of Long Island
(631) 471-5666
153A Lake Shore Road
Lake Ronkonkoma, NY
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Residential beds for clients' children

Data Provided by:
Catholic Charities/Talbot House
(631) 589-4144
30 Carlough Road
Bohemia, NY
Hotline
(631) 589-4144
Services Provided
Detoxification
Types of Care
Residential short-term treatment (30 days or less)

Data Provided by:
Suffolk County Hauppauge
(631) 853-7373
200 Wireless Boulevard
Hauppauge, NY
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Language Services
French, German, Spanish

Data Provided by:
YMCA of Long Island
(631) 580-7777
2545 Middle Country Road
Centereach, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders

Data Provided by:
Phoenix House
(631) 471-5666x5531
153 Lake Shore Road
Ronkonkoma, NY
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Men, Criminal justice clients

Data Provided by:
Counseling Mediation/Forensic Services
(631) 218-0968
30 Floyd Run
Bohemia, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders

Data Provided by:
Suffolk County Div of Community Health
(631) 853-6410
725 Veterans Memorial Highway
Hauppauge, NY
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
From the Ashes, Inc. CD OP
(631) 273-2221
300 Motor Parkway
Hauppauge, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Town of Smithtown/Horizons Counseling
(631) 360-7578
124 West Main Street
Smithtown, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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