Initial Contact with Clients Osseo MN

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

New Guidance Counseling Clinic Inc
(763) 494-4404
8557 Wyoming Avenue North
Brooklyn Park, MN
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Women, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Mission Care Detox Center
(763) 559-1402
3409 East Medicine Lake Boulevard
Minneapolis, MN
Services Provided
Detoxification
Types of Care
Residential short-term treatment (30 days or less)
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
On Belay House
(763) 546-8008
115 Forestview Lane North
Plymouth, MN
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents

Data Provided by:
Correctional Transition Services
(612) 588-7530
2308 Dowling Avenue North
Minneapolis, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians, Seniors/older adults, Women, Men, Criminal justice clients

Data Provided by:
Unity Hospital Outpatient Services
(763) 236-4375
7590 Lyric Lane NE
Fridley, MN
Hotline
(763) 236-7911
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Living Free Recovery Services
(763) 315-7170
9201 75th Avenue North
Brooklyn Park, MN
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Women, Men

Data Provided by:
Ark Counseling of Plymouth
(763) 559-5677
1884 Berkshire Lane
Plymouth, MN
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Hazelden Center for Youth and Families
(800) 833-4497
11505 36th Avenue North
Minneapolis, MN
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Fairview Recovery Services
(612) 672-2736
2960 Winnetka Avenue North
Minneapolis, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Transformations House II
(763) 786-8172
351 74th Avenue NE
Fridley, MN
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Women

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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