Initial Contact with Clients Norton MA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

North Cottage Program Inc
(508) 285-2701x10
69 East Main Street
Norton, MA
Hotline
(800) 327-5050
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Gays and Lesbians, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Community Care Services
(508) 222-7525x739
140 Park Street
Attleboro, MA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Arbour Fuller Hospital
(508) 761-8500
200 May Street
South Attleboro, MA
Services Provided
Substance abuse , Detoxification, Halfway house, Buprenorphine Services
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
South Bay Mental Health Center
(508) 580-4691
37 Belmont Street
Brockton, MA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men
Language Services
Arabic, Creole, Portugese

Data Provided by:
Brockton Addiction Treatment Center
(508) 584-9210
940 Belmont Street
Brockton, MA
Hotline
(800) 327-5050
Services Provided
Substance abuse , Detoxification, Methadone Detoxification
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less)
Special Programs/Groups
Persons with HIV/AIDS, Pregnant/postpartum women, Women, Men
Language Services
Portugese

Data Provided by:
Community Counseling of Bristol County
(508) 828-9116
1 Washington Street
Taunton, MA
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Seniors/older adults, DUI/DWI offenders, Criminal justice clients
Language Services
Portugese

Data Provided by:
Family Center for Counseling & Educati
(508) 822-4027
One Taunton Green
Taunton, MA
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Caritas Good Samaritan Hospital
(508) 543-1873
71 Walnut Street
Foxboro, MA
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient

Data Provided by:
EMH Recovery Inc
(508) 583-0493
678 North Main Street
Brockton, MA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Veterans Affairs Medical Center
(508) 583-4500x1482
940 Belmont Street
Brockton, MA
Services Provided
Substance abuse , Detoxification, Halfway house
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired, Arabic, Chinese, Creole, French, Korean, Polish, Portugese, Russian, Spanish, Tagalog, Vietnamese

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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