Initial Contact with Clients New Castle PA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Catholic Charities of the Diocese
(724) 658-5526
413 Highland Avenue
New Castle, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
White Deer Run of New Castle
(724) 657-9916
25 North Mill Street
New Castle, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults, Women, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Lincoln Behavioral Health Care LLC
(330) 788-9977
880 East Indianola Avenue
Youngstown, OH
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Turning Point Counseling Services Inc
(330) 744-2991
611 Belmont Avenue
Youngstown, OH
Hotline
(330) 747-2695
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Neil Kennedy Recovery Clinic
(330) 744-1811
2151 Rush Boulevard
Youngstown, OH
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Women
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Highland House
(724) 654-7760
312 Highland Avenue
New Castle, PA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Gateway Moffett House
(724) 846-6145
1215-1217 7th Avenue
Beaver Falls, PA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Discovery House NPA
(724) 981-9815
1868 East State Street
Hermitage, PA
Hotline
(888) 366-7929
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
George Junior Republic
(724) 458-9330x2142
200 George Junior Road
Grove City, PA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents

Data Provided by:
Twin Lakes Center for
(814) 635-2499
805 Lower Main Street
Saxton, PA
Hotline
(800) 452-0218
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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