Initial Contact with Clients Moses Lake WA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Grant County Prevention and
(509) 765-5402
1525 Wheeler Road
Moses Lake, WA
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Barrier and Associates Inc
(509) 884-1020
230 Grant Road
East Wenatchee, WA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Sea Mar Substance Abuse and MH
(360) 542-8920
2500 East College Way
Mount Vernon, WA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Seniors/older adults, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Evergreen Healthcare
(206) 923-6300
2414 SW Andover Street
Seattle, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults

Data Provided by:
Social Treatment Opportunity Programs
(253) 471-0890
4301 South Pine Street
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Alcohol/Drug Dependency Services
(509) 764-5206
708 Penn Street
Moses Lake, WA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Perinatal Treatment Services
(206) 223-1300x239
600 North 130th Street
Seattle, WA
Services Provided
Substance abuse treatment
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Pregnant/postpartum women, Residential beds for clients' children
Language Services
ASL or other assistance for hearing impaired, Japanese, Spanish

Data Provided by:
Lakeside Milam Recovery Centers Inc
(253) 272-2242
535 Dock Street
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Programa SER/Burien
(206) 293-2957
445 1/2 SW 152nd Street
Burien, WA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Men, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Social Treatment Opportunity Programs
(509) 927-3668
9212 East Montgomery Street
Spokane, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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