Initial Contact with Clients Mokena IL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

All Types Counseling Services LLC
(815) 806-2690
7210 West Benton Drive
Frankfort, IL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Primary Care Center
(708) 460-2370
15300 West Avenue
Orland Park, IL
Hotline
(708) 361-8255
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women

Data Provided by:
Adult Counseling and Educational Servs
(815) 722-2773
16 West Van Buren Street
Joliet, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Challenge Healthcare Corporation
(815) 741-0102
3033 West Jefferson Street
Joliet, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Lighthouse Wellness Centers PC
(708) 275-0934
21141 Governors Highway
Matteson, IL
Hotline
(708) 275-0934
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Associates in Alcohol and
(708) 349-2654
62 Orland Square Drive
Orland Park, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients
Language Services
Spanish

Data Provided by:
Silver Cross Hospital
(815) 740-7114
1200 Maple Road
Joliet, IL
Hotline
(815) 740-7039
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Bremen Youth Services
(708) 687-9200
15350 Oak Park Avenue
Oak Forest, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Traffic School of Behavior Change
(815) 723-7575
54 North Ottawa Street
Joliet, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Polish, Spanish

Data Provided by:
Palos Community Hospital
(708) 923-4000x5775
12251 South 80th Avenue
Palos Heights, IL
Hotline
(708) 361-8255
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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