Initial Contact with Clients Mattoon IL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Central East Alcohol and Drug Council
(217) 258-2968
416 North 19th Street
Mattoon, IL
Hotline
(217) 348-8108
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Moultrie County Counseling Center
(217) 728-4358
12 West Harrison Street
Sullivan, IL
Hotline
(217) 728-7611
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, DUI/DWI offenders

Data Provided by:
ABBCON Counseling
(217) 345-3156
603 Monroe Street
Charleston, IL
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
CEAD Council/Charleston Primary
(217) 348-8118
845 18th Street
Charleston, IL
Hotline
(217) 348-8108
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Tricon Counseling Centers
(630) 933-9556
380 South Schmale Road
Carol Stream, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Central East Alcohol and Drug Council
(217) 235-1303
8500 East County Road 150 North
Lerna, IL
Hotline
(217) 235-1303
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents

Data Provided by:
Cumberland Associates Counseling Ctr
(217) 849-3803
120 Courthouse Square
Toledo, IL
Hotline
(217) 849-3803
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults, DUI/DWI offenders

Data Provided by:
Central East Alcohol and Drug Council
(217) 348-8651
720 4th Street
Charleston, IL
Hotline
(217) 348-8108
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Pregnant/postpartum women, Women, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Walter DUI and Counseling Services
(217) 348-3847
1550 Douglas Drive
Charleston, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Weckler and Associates LTD
(847) 662-5588
68 Ambrogio Drive
Gurnee, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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