Initial Contact with Clients Lubbock TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Texas Tech Univ Health Sciences Center
(806) 743-2800
3601 4th Street
Lubbock, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Department of Veterans Affairs
(806) 472-3400x3527
6104 Avenue Q South Drive
Lubbock, TX
Hotline
(806) 472-3400x3527
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Managed Care Center Inc
(806) 763-7633
1614 Avenue K
Lubbock, TX
Hotline
(806) 797-8003
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Pregnant/postpartum women, Women

Data Provided by:
Managed Care Center Inc
(806) 797-8003
1705 North Farm Market Road 179
Lubbock, TX
Hotline
(806) 797-8003
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Men

Data Provided by:
Sandstone Healthcare Inc
(512) 346-9800
1035 Dixie Drive
Clute, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Lubbock Faith Center Inc
(806) 762-8086
2809 Clovis Road
Lubbock, TX
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient

Data Provided by:
Managed Care Center Inc
(806) 780-8300
2345 50th Street
Lubbock, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Lubbock Regional MH/MR Center
(806) 740-1571
1950 Aspen Avenue
Lubbock, TX
Hotline
(806) 740-1421
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Plainview Serenity Center Inc
(806) 293-9722
6824 Wayne Avenue
Lubbock, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
S and S Counseling Svs and Assc Inc
(281) 342-1045
301 South 9th Street
Richmond, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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