Initial Contact with Clients Los Angeles CA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Safety Consultant Services
(213) 748-9444
2904 South Main Street
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Vietnamese

Data Provided by:
Alcoholism Center for Women Inc
(213) 381-8500
1147 South Alvarado Street
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Women
Language Services
Spanish

Data Provided by:
People Coord Servs of Southern CA
(323) 732-9124
3021 South Vermont Avenue
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Los Angeles New Life Center Inc
(323) 734-3677
1828 South Western Avenue
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Didi Hirsch CMHC
(213) 385-3752
672 South Lafayette Park Place
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Jeff Grand Treatment Center
(213) 747-7267
3130 South Hill Street
Los Angeles, CA
Hotline
(866) 762-3766
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Seniors/older adults, Pregnant/postpartum women, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Walden House
(213) 741-3700
145 West 22nd Street
Los Angeles, CA
Hotline
(213) 741-3700
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Pregnant/postpartum women, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Amity Foundation
(213) 743-9076
3745 South Grand Avenue
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Men, Criminal justice clients
Language Services
Spanish

Data Provided by:
United American Indian Involvement
(213) 202-3970
1125 West 6th Street
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Special Services for Groups Inc
(213) 553-1800
333 South Central Avenue
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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