Initial Contact with Clients Long Beach CA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Total Family Support Clinic
(562) 981-1501
2511 Long Beach Boulevard
Long Beach, CA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Pregnant/postpartum women, Women, Men, Criminal justice clients

Data Provided by:
Tarzana Treatment Center Inc
(818) 654-3815
5190 Atlantic Avenue
Long Beach, CA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Pregnant/postpartum women, Women, Men, Criminal justice clients
Language Services
Spanish

Data Provided by:
Flossie Lewis Recovery Center
(562) 435-7350
615 Elm Street
Long Beach, CA
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Residential beds for clients' children

Data Provided by:
National Council on Alc and Drug Dep
(562) 435-7350
351 East 6th Street
Long Beach, CA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Residential beds for clients' children

Data Provided by:
Choices Recovery Services
(562) 930-0565
2139 East 7th Street
Long Beach, CA
Hotline
(213) 999-9494
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
City of Long Beach Alcohol and Drug
(562) 570-4440
1133 East Rhea Street
Long Beach, CA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Women, Men
Language Services
Spanish

Data Provided by:
Cambodian Association of America
(562) 424-6105
2501 Atlantic Avenue
Long Beach, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Hmong, Khmer, Lao, Thai, Vietnamese

Data Provided by:
National Council on Alc and Drug Dep
(562) 426-8262
830 Atlantic Avenue
Long Beach, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, Criminal justice clients

Data Provided by:
Substance Abuse Foundation of
(562) 439-7755
3125 and 3137 East 7th Street
Long Beach, CA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Choices Recovery Services
(562) 930-0565
840 Walnut Avenue
Long Beach, CA
Hotline
(213) 999-9494
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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