Initial Contact with Clients Lewiston ME

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Saint Mary''s Regional Medical Center
(207) 777-8700
100 Campus Avenue
Lewiston, ME
Hotline
(888) 568-1112
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
ASL or other assistance for hearing impaired, French, Micmac, Somali

Data Provided by:
Community Clinical Counseling
(207) 782-9551
393 Sabattus Street
Lewiston, ME
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Facing Change PA
(207) 784-0922
4 Park Street
Lewiston, ME
Hotline
(888) 568-1112
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Sweetser Affiliate
(207) 837-7603
444 Main Street
Lewiston, ME
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
French

Data Provided by:
Central Main Family Counseling PA
(207) 777-3399
300 Pine Street
Lewiston, ME
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders

Data Provided by:
Tri County Mental Health Services
(800) 787-1155
1155 Lisbon Street
Lewiston, ME
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Central Maine Counseling Services Inc
(207) 782-3386
276 Main Street
Lewiston, ME
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Transitions Counseling Inc
(888) 773-8886
571 Sabattus Street
Lewiston, ME
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Tibby York LADC
(207) 783-4268
11 Lisbon Street
Lewiston, ME
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, DUI/DWI offenders

Data Provided by:
Catholic Charities Maine
(207) 784-2901x7884
24 Dunn Street
Auburn, ME
Services Provided
Substance abuse , Halfway house, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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