Initial Contact with Clients Kendallville IN

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Northeastern Center Inc
(260) 347-4400
1930 East Dowling Street
Kendallville, IN
Hotline
(260) 347-4400
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Northeastern Center Inc
(260) 463-7144
2155 North State Road 9
Lagrange, IN
Hotline
(800) 790-0118
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, German, Spanish

Data Provided by:
Northeastern Center Inc
(260) 894-7179
1150 Lincolnway South
Ligonier, IN
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Dunn Mental Health Center Inc
(765) 932-3974
201 Harcourt Way
Rushville, IN
Hotline
(765) 983-8000
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Serenity Counseling Services LLC
(317) 776-3478
942 North 10th Street
Noblesville, IN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Criminal justice clients

Data Provided by:
Otis R Bowen Ctr for Human Servs Inc
(260) 636-6884
101 East Park Street
Albion, IN
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient
Special Programs/Groups
Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Addiction Recovery Centers Inc
(260) 463-2999
111 West Spring Street
LaGrange, IN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Wellspring Counseling and Learning Ctr
(574) 784-2700
207 South Michigan Street
Lakeville, IN
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Recovery Works of Bloomington LLG
(812) 330-1477
417 South Walnut Street
Bloomington, IN
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Saint Francis Hospital And Health Ctrs
(317) 782-6422
1600 Albany Street
Beech Grove, IN
Hotline
(317) 782-6495
Services Provided
Detoxification, Buprenorphine Services
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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