Initial Contact with Clients Juneau AK

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Rainforest Recovery Center
(907) 796-8690
3250 Hospital Drive
Juneau, AK
Hotline
(907) 796-8610
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Juneau Youth Services
(907) 789-7610
2075 Jordan Avenue
Juneau, AK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Pregnant/postpartum women, Criminal justice clients

Data Provided by:
Sound Alternatives Behavioral
(907) 424-8300
602 Chase Avenue
Cordova, AK
Hotline
(907) 424-8300
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Maniilaq Recovery Center
(907) 442-7640
733 2nd Avenue
Kotzebue, AK
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment

Data Provided by:
Kenaitze Indian Tribe
(907) 283-6693x3
110 North Willow Street
Kenai, AK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Gastineau Human Services
(907) 780-3039
5597 Aisek Street
Juneau, AK
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient

Data Provided by:
Women''s and Children''s Center for
(907) 451-8164
1027 Evergreen Street
Fairbanks, AK
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Residential beds for clients' children
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Alaska VA Healthcare Sys/Reg Office
(907) 257-4854
2925 DeBarr Road
Anchorage, AK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Copper River Native Association
(907) 822-5241
Substance Abuse and Mental Health Serv
Copper Center, AK
Hotline
(907) 822-3855
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Saint Paul Health Center
(907) 546-8300x306

Saint Paul Island, AK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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