Initial Contact with Clients Homewood IL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Recovery Concepts
(708) 335-1155
17065 Dixie Highway
Hazel Crest, IL
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Intercept Programs Inc
(708) 747-8535
20200 Governors Drive
Olympia Fields, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Family Guidance Centers Inc
(708) 333-8960
15400 South Page Avenue
Harvey, IL
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
Hill Alcohol and Substance Abuse Prog
(708) 757-9445
20638 Torrence Avenue
Lynwood, IL
Hotline
(708) 757-9445
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders, Criminal justice clients
Language Services
French, Spanish

Data Provided by:
Elite House of Sober Living, Inc. /
(312) 515-3092
395 West Lincoln Highway
Chicago Heights, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
South Suburban Council on
(708) 647-3333
1909 Cheker Square
East Hazel Crest, IL
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Link and Option Center
(708) 331-4880
15652 Homan Avenue
Markham, IL
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Women, Men, Criminal justice clients

Data Provided by:
Ingalls Memorial Hospital Department
(708) 333-2300
1 Ingalls Drive
Harvey, IL
Hotline
(800) 543-6453
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Grand Prairie Services
(708) 503-9670
450 West 14th Street
Chicago Heights, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Lighthouse Wellness Centers PC
(708) 275-0934
21141 Governors Highway
Matteson, IL
Hotline
(708) 275-0934
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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