Initial Contact with Clients Hartselle AL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Mental Health Ctr of North Central AL
(256) 353-9116
4110 U.S. Highway 31 South
Decatur, AL
Hotline
(256) 355-6091
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Lighthouse Inc
(256) 739-2777
925 Convent Road NE
Cullman, AL
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)

Data Provided by:
Cullman County Treatment Center
(256) 739-5595
1912 Commerce Street NW
Cullman, AL
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women

Data Provided by:
University of Alabama at Birmingham
(205) 975-7350
1713 6th Avenue South
Birmingham, AL
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Bradford Health Services
(256) 593-9152
703 Medical Center Parkway
Boaz, AL
Hotline
(256) 592-9772
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Bradford Health Services
(800) 879-7272
1600 Browns Ferry Road
Madison, AL
Hotline
(800) 879-7272
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient
Special Programs/Groups
Adolescents

Data Provided by:
Bridge Inc
(256) 775-8301
402 Arnold Street NE
Cullman, AL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Birmingham Metro Treatment Center
(205) 941-1799
151 Industrial Drive
Birmingham, AL
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Family Life Center
(256) 574-3448
211 South Market Street
Scottsboro, AL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Montgomery Metro Treatment Center
(334) 288-5363
4303 Norman Bridge Road
Montgomery, AL
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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