Initial Contact with Clients Harlingen TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Recovery Center of Cameron County
(956) 548-0028
712 North 77th Sunshine Strip
Harlingen, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Recovery Center of Cameron County
(956) 548-0028
700 East Levee Street
Brownsville, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients
Language Services
Spanish

Data Provided by:
Serving Children/Adolescents In Need
(956) 765-3555
605 North Highway 83
Zapata, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men
Language Services
Spanish

Data Provided by:
Millwood Hospital
(817) 261-3121
1011 North Cooper Street
Arlington, TX
Hotline
(817) 261-3121
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Women, Men
Language Services
ASL or other assistance for hearing impaired, Creole, Spanish

Data Provided by:
Best Recovery Healthcare Inc
(361) 572-9122
1708 North Laurent Street
Victoria, TX
Services Provided
Substance abuse , Detoxification, Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
Texas American Medical Consultants
(956) 550-9970
954 East 10th Madison Street
Brownsville, TX
Hotline
(956) 543-7929
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Halfway house
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Gays and Lesbians, Seniors/older adults

Data Provided by:
Intracare Hospital
(713) 790-0949
7601 Fannin Street
Houston, TX
Hotline
(713) 790-0949
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Aliviane NO/AD Inc
(915) 782-4014
7722 North Loop Drive
El Paso, TX
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Residential beds for clients' children
Language Services
Spanish

Data Provided by:
Toxicology Associates Inc
(713) 271-0067
6910 Bellaire Boulevard
Houston, TX
Services Provided
Substance abuse , Detoxification, Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
First Step Counseling Center
(214) 942-8808
219-B Sunset Avenue
Dallas, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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