Initial Contact with Clients Grand Forks ND

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Drake Counseling
(701) 732-2300
1451 44th Avenue South
Grand Forks, ND
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
STEP Program
(701) 837-4989
107 Conklin Avenue
Grand Forks, ND
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Pregnant/postpartum women, Women, Residential beds for clients' children

Data Provided by:
University of North Dakota
(701) 777-2127
200 McCannel Hall
Grand Forks, ND
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Glenmore Recovery Center
(218) 773-4994
1424 Central Avenue NE
East Grand Forks, MN
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
ND Teen Challenge Christ Centered Prog
(701) 223-9505
1406 2nd Street NW
Mandan, ND
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Men, DUI/DWI offenders

Data Provided by:
Regional Evaluation and Counseling
(701) 746-4944
1407 24th Avenue South
Grand Forks, ND
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Northeast Human Service Center
(701) 795-3000
151 South 4th Street
Grand Forks, ND
Hotline
(800) 845-3731
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women

Data Provided by:
Agassiz Associates, PLLC
(701) 746-6336
1407 24th Avenue South
Grand Forks, ND
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Douglas Place Inc
(218) 793-0420
1111 Gateway Drive
East Grand Forks, MN
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women

Data Provided by:
ACS Crisis Residential
(701) 223-4517x26
3230 East Thayer Avenue
Bismarck, ND
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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