Initial Contact with Clients Gardnerville NV

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Tahoe Turning Point Inc
(530) 544-2561
1415 Keller Road
South Lake Tahoe, CA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Criminal justice clients

Data Provided by:
Sierra Recovery Center
(530) 541-5440
921 Macinaw Road
South Lake Tahoe, CA
Services Provided
Detoxification
Types of Care
Residential short-term treatment (30 days or less)
Language Services
Spanish

Data Provided by:
Step Two
(775) 787-9411
3695 Kings Row
Reno, NV
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women

Data Provided by:
New Frontier
(775) 423-1412
110 West B Street
Fallon, NV
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women
Language Services
Paiute, Shoshoni, Spanish

Data Provided by:
Center for Behavioral Health
(702) 796-0660
3050 East Desert Inn Road
Las Vegas, NV
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Alpine County
(530) 694-1816
75 Diamond Valley Road
Markleeville, CA
Hotline
(800) 486-2163
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Tahoe Youth and Family Services
(530) 541-2445
1021 Fremont Avenue
South Lake Tahoe, CA
Hotline
(800) 837-8937
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Pregnant/postpartum women, Criminal justice clients
Language Services
Spanish

Data Provided by:
Westcare Nevada Inc
(702) 383-4044x27
930 North 4th Street
Las Vegas, NV
Hotline
(702) 383-4044
Services Provided
Detoxification
Types of Care
Residential short-term treatment (30 days or less)
Language Services
Spanish

Data Provided by:
Associated Bilingual Counselors
(702) 568-5971
7 Water Street
Henderson, NV
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Carson City Community Counseling Ctr
(775) 882-3945
205 South Pratt Avenue
Carson City, NV
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

T...

Click here to read the rest of this article from Sober Recovery


Featured Facilities