Initial Contact with Clients Franklin IN

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Nonviolent Alternatives
(317) 346-7299
695 Industrial Drive
Franklin, IN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Valle Vista Health System
(317) 887-1348
898 East Main Street
Greenwood, IN
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
GR George and Associates Inc
(317) 883-4749
2801 Fairview Place
Greenwood, IN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Agape Counseling and Human Services
(317) 889-7520
5150 East Stop 11 Road
Indianapolis, IN
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Recovery Counseling Services
(317) 421-0845
24 1/2 West Polk Street
Shelbyville, IN
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
Tara Treatment Center Inc
(812) 526-2611x115
77 West Monroe Street
Franklin, IN
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Indy Interventions LLC
(317) 885-8296
500 South Polk Street
Greenwood, IN
Hotline
(317) 885-8296
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders

Data Provided by:
Tara Treatment Center Inc
(317) 933-2945
7919 South 100 East
Nineveh, IN
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Pregnant/postpartum women

Data Provided by:
Phoenix Treatment Centers LLC
(317) 788-4136
3901 South East Street
Indianapolis, IN
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Life Recovery Center
(317) 887-3290
8110 Madison Avenue
Indianapolis, IN
Hotline
(317) 887-3290
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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