Initial Contact with Clients Eureka CA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Healthy Moms Program
(707) 441-5220
2910 H Street
Eureka, CA
Hotline
(707) 476-4054
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Humboldt Recovery Center Inc
(707) 443-4237
905 L Street
Eureka, CA
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men, Criminal justice clients

Data Provided by:
Humboldt Co Dept of Hlth Human
(707) 476-4054
720 Wood Street
Eureka, CA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women

Data Provided by:
United Indian Health Services
(707) 825-5000
1600 Weeot Way
Arcata, CA
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Family Service
(562) 436-3358
1043 Pine Avenue
Long Beach, CA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Alcohol and Drug Care Services Inc
(707) 445-3869
1335 C Street
Eureka, CA
Services Provided
Detoxification
Types of Care
Residential short-term treatment (30 days or less)

Data Provided by:
North Coast Subst Abuse Council Inc
(707) 445-0869
1205 Myrtle Avenue
Eureka, CA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient

Data Provided by:
Alcohol Drug Care Services Inc
(707) 445-1391
528 5th Street
Eureka, CA
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient

Data Provided by:
Fortuna Adventist Community Services
(707) 725-9381
2331 Rohnerville Road
Fortuna, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Palavra Tree
(619) 238-7393
2878 Imperial Avenue
San Diego, CA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with HIV/AIDS, Women

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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