Initial Contact with Clients Englewood CO

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Counseling Center of the Rockies/South
(303) 806-0933
4195 South Broadway
Englewood, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Latimer Counseling Services
(720) 488-1390
3615 South Tamarac Drive
Denver, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Univ of CO Health Sciences Center/ARTS
(303) 934-1008
1212 South Broadway
Denver, CO
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Barnabas Center
(303) 796-9911
5200 DTC Parkway
Greenwood Village, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Seniors/older adults, DUI/DWI offenders

Data Provided by:
Genesis Counseling
(303) 798-6464
300 East Mineral Avenue
Littleton, CO
Hotline
(303) 919-5400
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Seniors/older adults, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Williams Counseling
(303) 781-9310
4796 South Broadway
Englewood, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Harmony Foundation Inc
(303) 779-2555
3545 South Tamarac Drive
Denver, CO
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
A Bridge To Well Being PC
(720) 933-3061
5650 Greenwood Plaza Boulevard
Greenwood Village, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with HIV/AIDS, Pregnant/postpartum women, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Milestone Counseling Services Inc
(303) 770-6707
6898 South University Boulevard
Centennial, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Southwest Family Services
(303) 794-5588
2001 East Easter Avenue
Centennial, CO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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