Initial Contact with Clients Ellensburg WA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Cascade Recovery Resource Center
(509) 933-3838
707 North Pearl Street
Ellensburg, WA
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders

Data Provided by:
A-1 Solutions Counseling Service
(425) 438-8200
221 SE Everett Mall Way
Everett, WA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Social Treatment Opportunity Programs
(509) 927-3668
9212 East Montgomery Street
Spokane, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Associated Behavioral Healthcare Inc
(206) 306-8450
2111 North Northgate Way
Seattle, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Barrier and Associates Inc
(509) 884-1020
230 Grant Road
East Wenatchee, WA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Barth Clinic
(509) 933-1388
401 South Main Street
Ellensburg, WA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, DUI/DWI offenders

Data Provided by:
Sanctuary at the Lake
(509) 682-3300
503 East Highland Avenue
Chelan, WA
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Sound Counseling Inc
(253) 841-8165
719 East Main Avenue
Puyallup, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Social Treatment Opportunity Programs
(253) 471-0890
4301 South Pine Street
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
God Heals LLC
(253) 593-0935
425 South Tacoma Way
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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