Initial Contact with Clients Dillsburg PA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Guidance Associates of Pennsylvania
(717) 732-2917
412 Erford Road
Camp Hill, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Gaudenzia Inc
(717) 233-3424
2039 North 2nd Street
Harrisburg, PA
Hotline
(888) 237-8984
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Discovery House
(717) 233-7290
99 South Cameron Street
Harrisburg, PA
Hotline
(888) 366-7929
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Daystar Center For Spiritual Recovery
(717) 230-9898
125 North 18 Street
Harrisburg, PA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men

Data Provided by:
Adams Hanover Counseling Services Inc
(717) 843-0800
1195 Roosevelt Avenue
York, PA
Hotline
(717) 632-4900
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
New Insights Inc
(717) 303-2035
716 State Street
Lemoyne, PA
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Genesis House Harrisburg
(717) 232-6981
2901 North Sixth Street
Harrisburg, PA
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Women, Criminal justice clients
Language Services
Spanish

Data Provided by:
White Deer Run of Harrisburg
(717) 221-8712
2001 North Front Street
Harrisburg, PA
Hotline
(570) 380-2801
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women

Data Provided by:
Evergreen House of Catholic Charities
(717) 238-6343
100 Evergreen Street
Harrisburg, PA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Pregnant/postpartum women, Women

Data Provided by:
Colonial House Inc
(717) 792-2036
1300 Woodberry Road
York, PA
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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