Initial Contact with Clients Detroit MI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Sobriety House Inc
(313) 895-0500
2081 West Grand Boulevard
Detroit, MI
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Gays and Lesbians, Seniors/older adults, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Self Help Addiction Rehab (SHAR)
(313) 894-8444x205
1852 West Grand Boulevard
Detroit, MI
Services Provided
Substance abuse , Detoxification, Halfway house, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Men, Criminal justice clients

Data Provided by:
Detroit Central City
(313) 831-3160
10 Peterboro Street
Detroit, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Acupuncture Treatment Concepts II
(313) 871-9940
514-516 Alger Street
Detroit, MI
Services Provided
Substance abuse , Detoxification, Halfway house
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Residential beds for clients' children

Data Provided by:
Therapeutic Encounters PC
(313) 832-0870
3800 Woodward Avenue
Detroit, MI
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Salvation Army Harbor Light System
(313) 361-6136
3737 Lawton Street
Detroit, MI
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Residential beds for clients' children, Men, Criminal justice clients

Data Provided by:
Insight Recovery Center
(313) 872-2520
3031 West Grand Boulevard
Detroit, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Latino Family Services Inc
(313) 841-7380
3815 West Fort Street
Detroit, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Catholic Social Services of
(313) 883-2339
9851 Hamilton Avenue
Detroit, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
NW Industrial Drug Rehab Clinic
(313) 894-4879
9600 Dexter Street
Detroit, MI
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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