Initial Contact with Clients Dana Point CA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Sobriety Services Inc
(949) 273-4200
33701 Big Sur Road
Dana Point, CA
Hotline
(866) 847-4506
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Women, Men, DUI/DWI offenders

Data Provided by:
Mainstream Group Inc
(949) 366-9210
26920 Calle Dolores Street
Capistrano Beach, CA
Hotline
(800) 299-4909
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men, Criminal justice clients

Data Provided by:
Pacific Hills Treatment Center
(949) 489-8121
34248 Via Santa Rosa
Capistrano Beach, CA
Hotline
(800) 662-2873
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women

Data Provided by:
Hope By The Sea
(949) 218-2690
23822 Stillwater Lane
Laguna Niguel, CA
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Pacific Hills Treatment Center
(949) 369-2915
217 and 219 Avenida Monterey
San Clemente, CA
Hotline
(800) 662-2873
Services Provided
Substance abuse , Halfway house, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Men

Data Provided by:
Embrace Recovery
(949) 525-3696
33971 Selva Road
Dana Point, CA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Solutions for Recovery
(800) 784-4791
31931 Paseo Terraza
Dana Point, CA
Hotline
(800) 784-4791
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with HIV/AIDS, Criminal justice clients

Data Provided by:
Able to Change Recovery Inc
(866) 225-3260
31882 Camino Capistrano
San Juan Capistrano, CA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment

Data Provided by:
Mainstream Group Inc
(949) 366-9210
101 Avenida Serra
San Clemente, CA
Hotline
(800) 299-4909
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Women, Men, Criminal justice clients

Data Provided by:
Shorecliffs
(949) 369-1300
209 Avenida Fabricante
San Clemente, CA
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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