Initial Contact with Clients Cheyenne WY

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Cheyenne VA Medical Center
(307) 778-7550x7341
2360 East Pershing Boulevard
Cheyenne, WY
Hotline
(307) 778-7550
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Alternatives Counseling and
(307) 635-5347
2111 Warren Avenue
Cheyenne, WY
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Peak Wellness Center
(307) 634-9653
2526 Seymour Avenue
Cheyenne, WY
Hotline
(307) 634-9653
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Riverton VA Outpatient Clinic
(307) 857-1211
2300 Rose Lane
Riverton, WY
Services Provided
Substance abuse treatment, Detoxification
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Cheyenne Community Drug Abuse
(307) 635-0256
1920 Thomes Avenue
Cheyenne, WY
Hotline
(307) 635-0256
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Behavioral Health Services
(307) 633-7254
2600 East 18th Street
Cheyenne, WY
Services Provided
Substance abuse treatment, Detoxification
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents
Language Services
French, German, Polish, Russian, Spanish

Data Provided by:
Big Horn County Counseling
(307) 568-2020
116 South 3rd Street
Basin, WY
Hotline
(307) 568-2020
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, German, Polish, Spanish

Data Provided by:
Curran-Seeley Foundation
(307) 733-3908
610 West Broadway
Jackson, WY
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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