Initial Contact with Clients Chesterton IN

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Porter Starke Services Inc
(219) 762-9557
3349 Willowcreek Street
Portage, IN
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Choices Counseling Services
(219) 548-8727
607 East Lincoln Way
Valparaiso, IN
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, DUI/DWI offenders, Criminal justice clients
Language Services
French, Spanish

Data Provided by:
Madison Center Inc
(219) 879-8539
3714 South Franklin Street
Michigan City, IN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Joseph Corporation
(219) 759-6760
793-2 Juniper Road
Valparaiso, IN
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Southlake Center for Mental Health Inc
(219) 942-4040
1348 South Lake Park Avenue
Hobart, IN
Hotline
(219) 769-4005
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Porter Starke Services Inc
(219) 531-3500
601 Wall Street
Valparaiso, IN
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient

Data Provided by:
LaPorte County Comprehensive MH Inc
(219) 879-4621
450 Saint John Road
Michigan City, IN
Hotline
(888) 257-4421
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Fresh Start Counseling Services
(219) 548-9400
1552 West Lincoln Way
Valparaiso, IN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Metro Treatment of Gary LP
(219) 938-4651
8060 Melton Road
Gary, IN
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Behavioral Health Services of
(219) 326-2420
1007 Lincoln Way
La Porte, IN
Hotline
(219) 326-2419
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Women, Men

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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