Initial Contact with Clients Buckhannon WV

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Appalachian Community Health Ctr Inc
(304) 472-2022
27 South Kanawha Street
Buckhannon, WV
Hotline
(888) 357-3232
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Appalachian Community Health Ctr Inc
(304) 823-3873
1410 Crim Avenue
Belington, WV
Hotline
(888) 357-3232
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Seneca Health Services Inc
(304) 799-6865
704 3rd Avenue
Marlinton, WV
Services Provided
Substance abuse treatment, Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men

Data Provided by:
Prestera Center for MH Services Inc
(304) 824-5790
Lincoln County Office
Branchland, WV
Hotline
(800) 642-3434
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
EastRidge Health Systems
(304) 258-2889
Sugar Hollow Industrial Center
Berkeley Springs, WV
Hotline
(304) 258-2903
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
United Summit Center
(304) 269-5220
37 Elizabeth Drive
Weston, WV
Hotline
(800) 786-6480
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Eastridge Health Systems
(304) 263-8954
235 South Water Street
Martinsburg, WV
Hotline
(304) 263-8954
Services Provided
Substance abuse treatment
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Braxton County Fellowship Home
(304) 765-2616
72 South Stonewall Street
Sutton, WV
Services Provided
Substance abuse treatment, Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians, Seniors/older adults, Women, Men

Data Provided by:
Rainbow House Inc
(304) 592-3592
158 Main Street
Gypsy, WV
Services Provided
Halfway house

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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