Initial Contact with Clients Boston MA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Dept of Veterans Affairs Medical Ctr
(617) 248-1010
251 Causeway Street
Boston, MA
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
Hope House Inc
(617) 267-4673
42 Upton Street and
Boston, MA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Language Services
Spanish

Data Provided by:
Victory Programs Inc
(617) 262-5032x15
566 Massachusetts Avenue
Boston, MA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Creole, Portugese, Spanish

Data Provided by:
Bridge Over Troubled Waters Inc
(617) 423-9575
47 West Street
Boston, MA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women

Data Provided by:
Bay Cove Human Services
(617) 371-3030
66 Canal Street
Boston, MA
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Women, Men, Criminal justice clients

Data Provided by:
CAB Boston Treatment Center
(617) 247-1001
784 Massachusetts Avenue
Boston, MA
Services Provided
Detoxification, Methadone Detoxification
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Women, Men
Language Services
Spanish

Data Provided by:
Volunteers of America
(617) 262-7142
686 Massachusetts Avenue
Boston, MA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men

Data Provided by:
Boston Alcohol and Substance
(617) 482-5292
30 Winter Street
Boston, MA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Polish, Spanish, Vietnamese

Data Provided by:
Latin American Health Institute
(617) 350-6900
95 Berkeley Street
Boston, MA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Massachusetts General Hospital
(617) 726-2712
16 Blossom Street
Boston, MA
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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