Initial Contact with Clients Biddeford ME

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Counseling Services Inc
(207) 282-1500
2 Springbrook Drive
Biddeford, ME
Hotline
(888) 568-1112
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Libra Substance Abuse Counseling Servs
(207) 286-3886
5 Alfred Street
Biddeford, ME
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Recovery Associates of Southern Maine
(207) 283-8032
25 Pool Street
Biddeford, ME
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Transitions Counseling Inc
(888) 773-8886
110 Main Street
Saco, ME
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Greg Dumas LCSW
(207) 284-9667x2
c/o Saco Bay Counseling
Saco, ME
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
Transitions Inc
(888) 773-8886
Park 111 South Alfred Street
Biddeford, ME
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Transitions Counseling Inc
(888) 773-8886
5 Washington Street
Biddeford, ME
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Milestone Foundation
(207) 934-5231
28 Portland Avenue
Old Orchard Beach, ME
Services Provided
Substance abuse , Halfway house, Buprenorphine Services
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Dayowl Counseling
(207) 283-8403
23 Water Street
Saco, ME
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
French

Data Provided by:
David N Barry
(207) 985-7726
58 Portland Road
Kennebunk, ME
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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