Initial Contact with Clients Bennington VT

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

United Counseling Service of
(802) 442-5491
Ledge Hill Road
Bennington, VT
Hotline
(802) 442-5491
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Women, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Recovery House Inc
(802) 775-3476
35 Washington Street
Rutland, VT
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)

Data Provided by:
Habit Opco Brattleboro
(802) 258-4623
16 Town Crier Drive
Brattleboro, VT
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men

Data Provided by:
BAART Behavioral Health Services
(802) 748-6166
445 Portland Street
Saint Johnsbury, VT
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
Healthcare and Rehabilitation Services
(802) 463-3947
1 Hospital Court
Bellows Falls, VT
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Tri-County Substance Abuse Services
(802) 334-5246
55 Seymour Lane
Newport, VT
Hotline
(802) 334-5246
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Pregnant/postpartum women, Women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Recovery House Inc
(802) 446-2640
98 Church Street
Wallingford, VT
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Baart Behavioral Health Services
(802) 223-2003
300 Granger Road
Berlin, VT
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient
Special Programs/Groups
Pregnant/postpartum women

Data Provided by:
McGee House
(802) 773-5124
30 Washington Street
Rutland, VT
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)

Data Provided by:
Valley Vista
(802) 222-5201
23 Upper Plain Street
Bradford, VT
Services Provided
Substance abuse , Detoxification, Methadone Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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