Initial Contact with Clients Bartlesville OK

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Family Crisis and Counseling Ctr Inc
(918) 336-1188
615 SE Frank Phillips Boulevard
Bartlesville, OK
Hotline
(918) 336-1188
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Quapaw Counseling Services
(918) 542-1786
58150 East 66 Road
Miami, OK
Hotline
(918) 533-0000
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women

Data Provided by:
Oklahoma Mental Health Council Inc
(405) 425-0355
4400 North Lincoln Boulevard
Oklahoma City, OK
Hotline
(405) 424-7711
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
Tulsa Women and Children''s Center
(918) 430-0975
2442 East Mohawk Boulevard
Tulsa, OK
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Residential beds for clients' children

Data Provided by:
House of Hope Inc
(918) 786-2930
32300 South 625 Road
Grove, OK
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)

Data Provided by:
YWCA
(580) 234-7581
525 South Quincy Street
Enid, OK
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Residential beds for clients' children
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Rolling Hills Hospital
(580) 436-3600
1000 Rolling Hills Lane
Ada, OK
Hotline
(580) 436-3600
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Orange Quarters Incorporated
(405) 239-6815
1214 North Hudson Street
Oklahoma City, OK
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
Ace DUI School Inc
(918) 398-7979
4528 South Sheridan Road
Tulsa, OK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
Valley Hope Association
(918) 493-9475
1422 East 71 Street
Tulsa, OK
Hotline
(800) 544-5101
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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