Initial Contact with Clients Ashland KY

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Our Lady of Bellefonte Hospital
(606) 836-3148
Saint Christopher Drive
Ashland, KY
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Ironton/Lawrence County
(740) 532-7855
1518 South 3rd Street
Ironton, OH
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Veterans Affairs Medical Center
(304) 429-6741x2722
1540 Spring Valley Drive
Huntington, WV
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Laurelwood
(304) 525-5250
432 6th Avenue
Huntington, WV
Services Provided
Halfway house
Special Programs/Groups
Men

Data Provided by:
Huntington Treatment
(304) 525-5691
135 4th Avenue
Huntington, WV
Hotline
(304) 634-6897
Services Provided
Substance abuse treatment, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Pregnant/postpartum women, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Pathways Inc
(606) 324-1141
201 22nd Street
Ashland, KY
Hotline
(606) 324-1141
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women

Data Provided by:
Prestera Center for MH Services Inc
(304) 697-1790x2532
1420 Washington Avenue
Huntington, WV
Hotline
(304) 525-7851
Services Provided
Detoxification, Halfway house, Buprenorphine Services
Types of Care
Residential short-term treatment (30 days or less)
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Pathways Inc
(606) 473-7333
57 Dora Lane
Greenup, KY
Hotline
(606) 324-1141
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Riverpark Hospital
(304) 526-9111x100
1230 6th Avenue
Huntington, WV
Services Provided
Substance abuse treatment, Detoxification
Types of Care
Hospital inpatient, Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Residential beds for clients' children

Data Provided by:
Word House Inc
(304) 523-9673
401 10th Street Suite 320
Huntington, WV
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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