Initial Contact with Clients Albuquerque NM

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Lighthouse Counseling Inc
(505) 296-4449
2520 Virginia Street NE
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
University of New Mexico
(505) 925-2493
2450 Alamo Drive SE
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Albuquerque Treatment Center (ATC)
(505) 262-1538
209 San Mateo Boulevard NE
Albuquerque, NM
Hotline
(877) 637-6237
Services Provided
Substance abuse , Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Crossroads
(505) 242-1010
805 Tijeras Avenue NW
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women

Data Provided by:
Albuquerque Hlthcare for the Homeless
(505) 766-5197
1217 1st Street
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
Spanish

Data Provided by:
Right Step of Las Cruces
(000) 000-0000
2625 Pennsylvania Street NE
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Veterans Affairs Medical Center
(505) 265-1711x2127
1501 San Pedro Street SE
Albuquerque, NM
Services Provided
Substance abuse , Detoxification, Halfway house, Buprenorphine Services
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Metamorphosis New Mexico Inc
(505) 260-9917
112 Monroe Street NE
Albuquerque, NM
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
Spanish

Data Provided by:
Albuquerque Treatment Center (ATC) I
(505) 217-3416
209 San Mateo Boulevard NE
Albuquerque, NM
Services Provided
Substance abuse , Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Women, Men, Criminal justice clients
Language Services
Navajo, Spanish

Data Provided by:
Evolution Group Inc
(505) 242-6988x108
218 Broadway Boulevard SE
Albuquerque, NM
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Keres, Spanish, Tiwa

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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