Initial Contact with Clients Aiea HI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

YMCA Outreach Services
(808) 848-2494
98-1276 Ulune Street
Aiea, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Micronesian

Data Provided by:
New Horizons Counseling Program
(808) 484-1000
98-211 Pali Momi Street
Aiea, HI
Hotline
(808) 484-1000
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired, French, Spanish

Data Provided by:
Hina Mauka/Teen Care
(808) 236-2600
3271 Salt Lake Boulevard
Honolulu, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Naval Health Clinic
(808) 471-9002x450
480 Central Avenue
Pearl Harbor, HI
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Department of Veterans Affairs
(808) 433-0660
459 Patterson Road
Honolulu, HI
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
YMCA of Honolulu
(808) 848-2494
99-600 Kulawea Street
Aiea, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Micronesian, Samoan

Data Provided by:
Alcoholic Rehab Services of Hawaii Inc
(808) 421-4200x283
4361 Salt Lake Boulevard
Honolulu, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Hina Mauka/Teen Care
(808) 453-6035
2100 Hookiekie Street
Pearl City, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Kline-Welsh Behavioral Health Fdn
(808) 841-2319
12-40 Sand Island Parkway
Honolulu, HI
Hotline
(808) 841-2319
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, Criminal justice clients
Language Services
Samoan, Spanish, Tagalog

Data Provided by:
YMCA of Honolulu
(808) 848-2494
1289 Mahiole Street
Honolulu, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Micronesian

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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