Initial Contact with Clients Yonkers NY

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Yonkers Residential Center Inc
(914) 376-7617
100 North Broadway
Yonkers, NY
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
Saint Josephs Hospital
(914) 378-7566
8 Guion Street
Yonkers, NY
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Seniors/older adults, Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Yonkers Residential Center Inc
(914) 965-1751
317 South Broadway
Yonkers, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
Saint Josephs Hospital
(914) 378-7965
Saint Josephs Positive Directions
Yonkers, NY
Hotline
(914) 964-0905
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
DUI/DWI offenders
Language Services
Spanish

Data Provided by:
VIP Community Services
(718) 405-5131
671 East 231st Street
Bronx, NY
Services Provided
Halfway house

Data Provided by:
Saint Johns Riverside Hospital
(914) 964-7310
2 Park Avenue
Yonkers, NY
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Women
Language Services
Spanish

Data Provided by:
Saint Johns Riverside Hospital
(914) 964-8000
2 Park Avenue
Yonkers, NY
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, Criminal justice clients
Language Services
Spanish

Data Provided by:
Saint Johns Riverside Hosp/Park Care
(914) 964-7527
2 Park Avenue
Yonkers, NY
Hotline
(877) 944-2273
Services Provided
Detoxification
Types of Care
Hospital inpatient
Special Programs/Groups
Persons with HIV/AIDS, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Saint Vincents Hospital MC Alcoholism
(914) 337-6033
92 Yonkers Avenue
Tuckahoe, NY
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men

Data Provided by:
Mount Vernon Hospital
(914) 631-6239x7242
3 South 6th Avenue
Mount Vernon, NY
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Pregnant/postpartum women, Women
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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