Initial Contact with Clients Winchester VA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Council on Alcoholism
(540) 662-8877
512 South Braddock Street
Winchester, VA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)

Data Provided by:
Northwestern Community Services Board
(540) 636-2931
209 West Criser Road
Front Royal, VA
Hotline
(540) 635-4357
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Mount Regis Center
(800) 477-3447
405 Kimball Avenue
Salem, VA
Hotline
(800) 477-3447
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment

Data Provided by:
District 19 Substance Abuse Services
(804) 862-6410
20 West Bank Street
Petersburg, VA
Hotline
(804) 862-8000
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women

Data Provided by:
Mental Health Substance Abuse Division
(757) 385-0850
289 Independence Boulevard
Virginia Beach, VA
Hotline
(757) 437-6150
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Bridging the Gaps Inc
(540) 535-1111
423 West Cork Street
Winchester, VA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment

Data Provided by:
Eastridge Health Systems
(304) 725-7565
1212 North Mildred Street
Ranson, WV
Hotline
(304) 263-8954
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Bacon Street Inc
(757) 253-0111
247 McLaws Circle
Williamsburg, VA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Chesterfield Department of
(804) 768-7220
6801 Lucy Corr Boulevard
Chesterfield, VA
Hotline
(804) 748-6356
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, Criminal justice clients

Data Provided by:
T W Neumann and Associates
(757) 393-9611
720 Rodman Avenue
Portsmouth, VA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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