Initial Contact with Clients Wichita KS

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Higher Ground
(316) 262-2060
247 North Market Street
Wichita, KS
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Valley Hope Chemical Dependency
(316) 264-7369
901 West Douglas Street
Wichita, KS
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Kings Alcohol and Drug Treatment Ctr
(316) 256-9978
204 South Osage Street
Wichita, KS
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Addiction Counseling Services LLC
(316) 263-4822x0
1101 North West Street
Wichita, KS
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Adolescent/Adult/Family Recovery Inc
(316) 943-2051
3540 West Douglas Street
Wichita, KS
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, DUI/DWI offenders, Criminal justice clients

Data Provided by:
DCCCA Inc
(316) 262-0505
1319 West May Street
Wichita, KS
Hotline
(316) 262-0505
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Pregnant/postpartum women, Women, Residential beds for clients' children

Data Provided by:
Redirection Center Inc ABC
(316) 312-4478
605 South Ida Street
Wichita, KS
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Recovery Concepts Inc
(316) 262-6633
313 North Seneca Street
Wichita, KS
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
Lakota

Data Provided by:
Miracles Inc
(316) 303-9520
1015 East 2nd Street
Wichita, KS
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired, Portugese

Data Provided by:
Metro Treatment Center Inc
(316) 263-1623
630 North St Francis Street
Wichita, KS
Hotline
(316) 263-1623
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Gays and Lesbians, Pregnant/postpartum women, Women

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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