Initial Contact with Clients Westbrook ME

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Cap Quality Care Inc
(207) 856-7227
1 Delta Drive
Westbrook, ME
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Women, Men

Data Provided by:
Counseling Services Inc
(207) 282-1500
12 Westbrook Common
Westbrook, ME
Hotline
(888) 568-1112
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Casco Bay
(207) 775-1335x29
205 Ocean Avenue
Portland, ME
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Transitions Counseling Inc
(888) 773-8886
535 Ocean Avenue
Portland, ME
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Access Team
(207) 780-0020
576 Saint John Street
Portland, ME
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Recovery Center at Mercy Hospital
(207) 879-3600
40 Park Road
Westbrook, ME
Hotline
(207) 879-3600
Services Provided
Substance abuse , Detoxification, Methadone Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Pregnant/postpartum women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Spring Harbor Hospital
(888) 524-0080
123 Andover Road
Westbrook, ME
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Transitions Counseling Inc
(888) 773-8886
222 Saint John Street
Portland, ME
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Community Substance Abuse Centers
(207) 221-2292
2300 Congress Street
Portland, ME
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Serenity House Inc
(207) 774-2722
30 Mellen Street
Portland, ME
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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