Initial Contact with Clients Vancouver WA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Daybreak/Vancouver
(360) 750-9588
2924 Falk Road
Vancouver, WA
Services Provided
Substance abuse treatment
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Cowlitz Tribal Treatment Vancouver
(360) 397-8228
1601 East 4th Plain Boulevard
Vancouver, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Life Line Connections
(360) 397-8246
1601 East 4th Plain Street
Vancouver, WA
Hotline
(360) 397-8246x7486
Services Provided
Substance abuse treatment, Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Western Psychological and
(360) 906-1190
7507 NE 51st Street
Vancouver, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
WCHS Inc
(360) 566-9112
2009 NE 117th Street
Vancouver, WA
Hotline
(866) 762-3766
Services Provided
Substance abuse treatment, Methadone Maintenance, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Columbia River Mental Health
(360) 993-3000
6926 East 4th Plain Boulevard
Vancouver, WA
Services Provided
Substance abuse treatment, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Pregnant/postpartum women, Women, Men
Language Services
ASL or other assistance for hearing impaired, Arabic, Indonesian, Russian, Spanish, Tagalog, Vietnamese

Data Provided by:
Veterans Affairs Medical Center
(360) 690-1841
1601 East 4th Plain Boulevard
Vancouver, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Women, Men, DUI/DWI offenders

Data Provided by:
Northwest CD Professionals
(360) 737-1994
1515 Broadway Street
Vancouver, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Rivercrest Treatment Center
(360) 696-3307
1801 D Street
Vancouver, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Columbia Treatment Services
(360) 694-7484
7017 NE Highway 99
Vancouver, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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