Initial Contact with Clients Upper Darby PA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Changing Times Center
(610) 534-3636
9 South 69th Street
Upper Darby, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Gaudenzia Inc
(215) 477-0063
702 North 63rd Street
Philadelphia, PA
Services Provided
Halfway house
Special Programs/Groups
Men

Data Provided by:
Integrative Life Services
(610) 789-6005
2010 Old West Chester Pike
Havertown, PA
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women

Data Provided by:
Women''s Institute for Family Health
(215) 763-3680
6250 Walnut Street OFC
Philadelphia, PA
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
Womanspace
(610) 649-8136
120 Ardmore Avenue
Ardmore, PA
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women

Data Provided by:
Harwood House
(610) 853-3440
9200 West Chester Pike
Upper Darby, PA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)

Data Provided by:
My Sisters Place
(215) 727-1640
5601 Kingsessing Avenue
Philadelphia, PA
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with HIV/AIDS, Pregnant/postpartum women, Women, Residential beds for clients' children

Data Provided by:
Mercy Hospital Of Philadelphia Outpati
(215) 748-9634
501 South 54 Street
Philadelphia, PA
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient
Special Programs/Groups
Men

Data Provided by:
Kirkbride Center
(215) 471-2600
111 North 49th Street
Philadelphia, PA
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, Criminal justice clients

Data Provided by:
Mercy Hospital of Philadelphia
(215) 748-9188
501 South 54th Street
Philadelphia, PA
Hotline
(215) 748-9525
Services Provided
Substance abuse , Detoxification, Methadone Detoxification
Types of Care
Hospital inpatient, Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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