Initial Contact with Clients Three Rivers MI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Community Healing Centers
(269) 279-5187
1020 Millard Street
Three Rivers, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Community Healing Centers
(269) 651-1212
70050 M-66
Sturgis, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Educational Therapy
(989) 895-8356
601 North Van Buren Street
Bay City, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Catholic Charities of
(734) 240-3850
14930 Laplaisance Road
Monroe, MI
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Prevention and Training Services
(517) 323-8149
4601 West Saginaw Street
Lansing, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Cass County Community Mental Health
(269) 476-9781
17321 M-60 East
Vandalia, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Mid America Psychological Services
(269) 327-1438
8036 Moorsbridge Road
Portage, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Advanced Counseling Services PC
(248) 922-2300x4112
6770 Dixie Highway
Clarkston, MI
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Catholic Human Services Inc
(989) 356-6385
12519 State Street
Atlanta, MI
Hotline
(800) 420-7506
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Healing Place of Detroit
(313) 923-1449
5555 Conner Street
Detroit, MI
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
Polish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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