Initial Contact with Clients Sylacauga AL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Cheaha Regional Mental Health/Caradale
(256) 249-2395
1721 Old Birmingham Highway
Sylacauga, AL
Hotline
(256) 245-2201
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Adolescents, Persons with HIV/AIDS, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
CED Fellowship House Inc
(256) 413-3470
4209 Brooke Avenue
Gadsden, AL
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)

Data Provided by:
Lighthouse Counseling Center Inc
(334) 286-5980x222
1415 East South Boulevard
Montgomery, AL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women

Data Provided by:
Family Life Center
(256) 997-9356
300 Gault Avenue South
Fort Payne, AL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Bradford Health Services
(256) 895-3848
555 Spartmen Drive
Huntsville, AL
Hotline
(256) 895-3848
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Franklin Primary Health Center
(251) 434-8195
1055 Dauphin Street
Mobile, AL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Montgomery Metro Treatment Center
(334) 288-5363
4303 Norman Bridge Road
Montgomery, AL
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Gadsden Treatment Center
(256) 549-0807
1107 West Meighan Boulevard
Gadsden, AL
Hotline
(256) 504-8822
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
University of Alabama at Birmingham
(205) 917-3784
401 Beacon Parkway West
Birmingham, AL
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men

Data Provided by:
Indian Rivers Mental Health Center
(205) 391-0132
3532 23rd St
Tuscaloosa, AL
Hotline
(205) 345-1600
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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