Initial Contact with Clients Sykesville MD

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Haven Counseling Services LLC
(410) 635-8400
1636 West Old Liberty Road
Sykesville, MD
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Shoemaker Center
(410) 876-1990
6655 Buttercup Road
Sykesville, MD
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient
Special Programs/Groups
Women, Men

Data Provided by:
Counseling Resources
(410) 461-8662
8388 Court Avenue
Ellicott City, MD
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Greek, Spanish

Data Provided by:
Halfway Home
(410) 313-1458
4100 College Avenue
Ellicott City, MD
Services Provided
Substance abuse , Halfway house, Buprenorphine Services
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Men, Criminal justice clients

Data Provided by:
Columbia Addictions Center
(410) 730-1333
5570 Sterrett Place
Columbia, MD
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Metwork Health Services Inc
(410) 781-4158
2120 Liberty Road
Eldersburg, MD
Services Provided
Substance abuse , Methadone Maintenance, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
JAEL Health Services Inc
(410) 203-2120
10176 Baltimore National Pike
Ellicott City, MD
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
Central Maryland Addictions
(410) 750-2425
8659 Baltimore National Pike
Ellicott City, MD
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
First Step
(410) 655-7655
3525 Resource Drive
Randallstown, MD
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Integrative Counseling LLC
(410) 740-8067
10632 Little Patukent Parkway
Columbia, MD
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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