Initial Contact with Clients Stevens Point WI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Ministry Behavioral Health
(715) 344-4611
209 Prentice Street North
Stevens Point, WI
Hotline
(715) 344-4611
Services Provided
Substance abuse treatment
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Counseling and Development Center Inc
(715) 339-3048
171 Chestnut Street
Phillips, WI
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Serenity House Inc
(715) 723-8468
205 East Grand Avenue
Chippewa Falls, WI
Services Provided
Substance abuse treatment, Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Menominee Cnty Hlth Human Servs Dept
(715) 799-3861
W3272 Wolf River Road
Keshena, WI
Hotline
(715) 799-3861
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Lutheran Social Services
(920) 225-1713
820 West College Avenue
Appleton, WI
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults

Data Provided by:
Wood County Unified Services
(715) 421-8840
2611 12th Street South
Wisconsin Rapids, WI
Hotline
(715) 421-2345
Services Provided
Substance abuse treatment, Halfway house, Buprenorphine Services
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Gundersen Lutheran
(608) 775-2287
1910 South Avenue
La Crosse, WI
Hotline
(608) 775-4344
Services Provided
Substance abuse treatment, Detoxification, Methadone Maintenance, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Casa Clare
(920) 731-3981
201 South Glenridge Court
Appleton, WI
Services Provided
Substance abuse treatment, Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Residential beds for clients' children

Data Provided by:
Franciscan Skemp Healthcare
(608) 782-7700
1022 Division Street
La Crosse, WI
Services Provided
Substance abuse treatment, Detoxification, Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men

Data Provided by:
Oakwood Clinical Associates
(262) 652-9830
24726 75th Street
Paddock Lake, WI
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

T...

Click here to read the rest of this article from Sober Recovery


Featured Facilities