Initial Contact with Clients Starke FL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Meridian Behavioral Healthcare Inc
(904) 964-8382
945 Grand Street
Starke, FL
Hotline
(352) 374-5600x2
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Clay and Baker Kids Net Inc
(904) 278-5644x2005
3292 CR 220
Middleburg, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Charlotte Behavioral Healthcare
(941) 639-8300x226
1700 Education Avenue
Punta Gorda, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults

Data Provided by:
ADAP Counseling Services
(772) 204-9085
540 NW University Boulevard
Port St. Lucie, FL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
New Horizons of the Treasure Coast Inc
(772) 778-7217
777 37th Street
Vero Beach, FL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Meridian Behavioral Healthcare Inc
(352) 374-5600
395 West Main Street
Lake Butler, FL
Hotline
(352) 374-5600x2
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Alternative Trt International Inc
(800) 897-8060
300 South Duncan Avenue
Clearwater, FL
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less)

Data Provided by:
Jewish Community Services of South FL
(305) 672-8080
300 41st Street
Miami Beach, FL
Hotline
(305) 576-6550
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Gays and Lesbians, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Tri County Human Services
(863) 701-7373
5421 U.S. Highway 98 South
Highland City, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Spectrum Programs Inc
(305) 759-8888
140 NW 59th Street
Miami, FL
Hotline
(305) 774-3000
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Women, Men, Criminal justice clients
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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