Initial Contact with Clients Southington CT

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Wheeler Clinic Inc
(860) 793-3500
91 NW Drive
Plainville, CT
Hotline
(860) 747-3434
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Gays and Lesbians, Seniors/older adults, Women, Men

Data Provided by:
Wheeler Clinic Inc
(860) 223-8885
36 Russell Street
New Britain, CT
Hotline
(860) 747-3434
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Hartford Dispensary
(860) 589-6433
1098 Farmington Avenue
Bristol, CT
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Seniors/older adults, Women
Language Services
Spanish

Data Provided by:
Farrell Treatment Center
(860) 225-4641
586 Main Street
New Britain, CT
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Hartford Dispensary
(860) 827-3313
19 Rockwell Avenue
New Britain, CT
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Seniors/older adults, Women
Language Services
Spanish

Data Provided by:
Community Mental Health Affiliates
(860) 224-8192
55 Winthrop Street
New Britain, CT
Hotline
(860) 747-8719
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Women, Men
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Alliance Treatment Center Inc
(860) 223-7707
33 Highland Street
New Britain, CT
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less)

Data Provided by:
Bristol Hospital Counseling Center
(860) 583-5858
440 North Main Street
Bristol, CT
Hotline
(806) 747-3434
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Bristol Hospital
(860) 585-3000
41 Brewster Road
Bristol, CT
Hotline
(860) 585-3274
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
John Dempsey Hospital
(860) 679-6700
10 Talcott Notch Road
Farmington, CT
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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