Initial Contact with Clients South Lake Tahoe CA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Tahoe Turning Point Inc
(530) 544-2561
1415 Keller Road
South Lake Tahoe, CA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Criminal justice clients

Data Provided by:
Tahoe Youth and Family Services
(530) 541-2445
1021 Fremont Avenue
South Lake Tahoe, CA
Hotline
(800) 837-8937
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Pregnant/postpartum women, Criminal justice clients
Language Services
Spanish

Data Provided by:
Behavioral Health Services
(775) 445-7756
1001 North Mountain St Ross Boulevard
Carson City, NV
Hotline
(775) 885-8866
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Aegis Medical Systems Inc
(562) 946-1587
14240 East Imperial Highway
La Mirada, CA
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Pregnant/postpartum women
Language Services
Spanish

Data Provided by:
Singing Trees Recovery Center
(707) 247-3495
2061 Highway 101
Garberville, CA
Services Provided
Substance abuse , Detoxification, Halfway house
Types of Care
Residential short-term treatment (30 days or less)

Data Provided by:
Sierra Recovery Center
(530) 541-5440
921 Macinaw Road
South Lake Tahoe, CA
Services Provided
Detoxification
Types of Care
Residential short-term treatment (30 days or less)
Language Services
Spanish

Data Provided by:
Sierra Family Services
(530) 581-4054
2690 Lake Forest Road
Tahoe City, CA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
PAES Counseling Services
(415) 558-1320
1235 Mission Street
San Francisco, CA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Chinese, French, Hebrew, Japanese, Lao, Russian, Spanish, Tagalog, Vietnamese

Data Provided by:
Imperial County Alcohol and Drug Prog
(760) 337-7767
1331 Clark Road
El Centro, CA
Hotline
(760) 336-2265
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Progress House Inc/Placer
(530) 389-9208
34248 East Towle Road
Alta, CA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Residential beds for clients' children
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

T...

Click here to read the rest of this article from Sober Recovery


Featured Facilities