Initial Contact with Clients South Bend IN

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

YWCA of Saint Joseph County
(574) 233-9491
1102 South Fellows Street
South Bend, IN
Hotline
(866) 937-9922
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Women, Residential beds for clients' children

Data Provided by:
Madison Center Inc
(574) 280-4655
801 East Washington Street
South Bend, IN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Crossroads Counseling
(574) 233-4183
2319 Edison Road
South Bend, IN
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Victory Clinic Services II
(574) 233-1524
4005 Western Avenue
South Bend, IN
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired, French, Spanish

Data Provided by:
Addictions Recovery Centers Inc
(574) 807-8690
2012 Ironwood Circle
South Bend, IN
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Madison Center Inc
(574) 282-8712
813 South Michigan Street
South Bend, IN
Services Provided
Substance abuse
Types of Care
Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men

Data Provided by:
Life Treatment Centers Inc
(574) 233-5433x218
1402 South Michigan Street
South Bend, IN
Services Provided
Substance abuse , Detoxification, Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women

Data Provided by:
Dockside Services Inc
(574) 299-8595
2625 South Michigan Street
South Bend, IN
Hotline
(574) 299-8595
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Addiction Recovery Centers Inc
(574) 807-8690
2012 Ironwood Circle
South Bend, IN
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Community Healing Centers
(269) 684-7741
1225 South 11th Street
Niles, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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